Contact us
One address, read by the people who keep this site: hello@renoj-us.com.
What we can help with
- Choosing between the lines: which band set fits a beginner, which vest weight the ten percent rule points to for your body weight, whether the Classic or the Slim plate suits your floor.
- Anything on this site that looks wrong. A wrong price, a wrong weight or a wrong resistance figure is the error we most want to hear about, because it is the number people act on.
- Spare parts: which remote and which power cord fit the plate you already own.
What we cannot help with
We do not take payment or send parcels. Payment, delivery and returns are handled at checkout with our retail partner, not on this site. An order placed there is handled there, and questions about a delivery, a refund or a missing pouch have to go to the same place.
Reply times
We answer in the order messages arrive. There is no phone line and no chat window, because a brand this size that promised one would not answer it.
Where to start instead
Most questions are answered faster by the front page: Renoj training gear lists every band set, machine, vest and mug with its price, its rating pool and its buying button.
